Refund Policy

Dida Technology

At Dida Technology, we strive to provide high-quality technology services and custom software solutions. This Refund Policy outlines the terms under which refunds may be issued.

1. Nature of Services

Dida Technology provides custom software development, technology services, and consulting. Due to the customized nature of our services, refunds are handled on a case-by-case basis and are subject to the terms outlined below.

2. Eligibility for Refunds

a. Services Not Yet Started

If a payment has been made and work has not yet commenced, the client may request a refund within 7 days of payment.
Approved refunds will be processed minus any administrative or transaction fees incurred.

b. Services In Progress

Once a project or service has started, refunds are generally not provided, as resources, time, and effort have already been allocated.

However, partial refunds may be considered at our discretion if:

No significant work has been delivered, and
The request is reasonable and justified

Any approved partial refund will reflect the work already completed.

c. Completed or Delivered Services

Refunds are not available for:

Completed projects
Delivered software, code, or digital assets
Consulting services already provided
Monthly support or maintenance periods that have already begun

3. Subscription & Support Services

For recurring support or maintenance services:

Refunds are not provided for the current billing period once it has started
Clients may cancel future service periods by providing written notice before the next billing cycle

4. Non-Refundable Items

The following are non-refundable:

Custom development work
Setup or configuration services
Third-party costs, licenses, or tools
Transaction and payment processing fees

5. Refund Request Process

To request a refund, clients must contact us in writing at:

📧 Email: [your support email]

Requests must include:

Client name
Project or invoice reference
Reason for refund request

We aim to review refund requests within 7 business days.

6. Refund Processing

If a refund is approved:

Refunds will be issued to the original payment method
Processing times depend on the payment provider
Transaction fees may be deducted where applicable

7. Disputes & Chargebacks

We encourage clients to contact us directly before initiating any chargebacks or disputes. Unauthorized chargebacks may result in suspension of services and additional investigation.

8. Policy Updates

Dida Technology reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

9. Contact Information

For any questions regarding this Refund Policy, please contact:

Dida Technology
📧 Email: [your email]
🌐 Website: https://www.dida-technology.com